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The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them. The player from Japan deposited 300 euros and claimed a welcome bonus, following all terms and conditions. Despite completing the required bets, his winnings were confiscated without a clear explanation. Despite wagering around a significant amount, her balance was reset to $0, and she received only a minimal compensation, which she deemed unfair. The player reached an agreement with the casino outside of the complaint thread.
For every $20 deposited, the player receives one lottery ticket, with no limit on the number of tickets. Every week, there’s a draw among all tickets, where each ticket can bring one of 50 random prizes ranging from $5 to $250. While registering, don’t forget to enter the bonus code ‘KARSSENTV‘ in the “Bonus Code” field.
The operator will update the player’s balance if there are technical errors in the game. It’s worth noting that some casinos behave the opposite and add a subparagraph stating that “the player should be aware of the possibility of losing funds due to technical errors”. Thus, this subparagraph shows the care of JoyCasino for its customers. JoyCasino’s support team responds to inquiries within 48 hours. You can use phone contact, email (you can send a message through the contact box or form), and online chat.
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